Pay rate: $16/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv (Access up to 50% of earned wages, capped at $500 per pay period)
Responsibilities:
Respond to incoming customer calls regarding their electric and gas services
Educate customers on billing details including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Identify opportunities to add additional services or upgrades that align with customer needs.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications:
High School Diploma or GED is required
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Work at home requirements:
Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is in a quiet and distraction free environment.
InteLogix will provide a computer to use for the duration of the position.
Must have personal device for 2 factor authentication
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
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