We're looking for a reliable and organized Customer Care Representative to join our team.

If you genuinely enjoy talking to people, checking in on them, and helping them stay engaged, this role might be for you.

What you'll do:

• Make follow-up calls to members of our community.

• Check in with them and maintain regular communication.

• Invite them to scheduled meetings and events.

• Build warm, consistent relationships through conversations.

What we're looking for:

✔ Excellent communication skills.

✔ Friendly and conversational personality.

✔ Reliable and organized.

✔ Able to work independently and remotely.

✔ No previous experience required—we're happy to train the right person.

Role details:

📍 Remote

💰 Salary will be discussed during the interview.

How to apply:

Send us a LinkedIn message with:

- A link to your LinkedIn profile.

- A brief introduction about yourself.

You can also reach out via the phone number provided in the comments or featured section.

⏳ Application closes: July 25th.

If you know someone who would be a great fit, kindly tag them or share this post. We'd love to meet them!

percyerharuyi@gmail.com

Position Type: Full-Time (Remote

Hours: 40 hours per week

Start Date: As soon as possible

Salary: 850-950 USD

About the Role

We are seeking a reliable and tech-savvy Virtual Assistant to support our operations team with scheduling, phone support, EVV corrections, and administrative coordination.

This role plays an important part in ensuring smooth communication with clients, supporting our care scheduling operations, and helping maintain accurate records within our systems.

The ideal candidate is organized, comfortable speaking with clients over the phone, and able to learn healthcare scheduling and compliance systems.

Key Responsibilities

Phone Call Support

1. Answer inbound phone calls from clients and prospective clients.
2. Provide information about the services and assist with general inquiries.
3. Route calls or messages to the appropriate internal team members when needed.
4. Ensure a professional, friendly, and helpful experience for every caller.

Scheduling Support

1. Assist with caregiver scheduling using WellSky, the agency’s primary scheduling platform.
2. Help ensure shifts are properly documented and maintained within the system.
3. Support the team in coordinating caregiver schedules and responding to scheduling changes.

1. Review visit records in Authenticare, the state EVV system.
2. Correct claims that are missing activity codes or required visit details.
3. Ensure visits are properly completed and submitted so they can be billed.
4. Work within the integration between WellSky and Authenticare to ensure accurate visit documentation
5. Utilize WellSky TeamEngage (Zingage) to support staff engagement initiatives, share updates, promote caregiver wellbeing resources, and encourage team participation in engagement activities

Eligibility Verification

Check client/member eligibility as needed to confirm service coverage and authorization status.

Administrative Support

1. Assist the client and the team with administrative tasks when call volume and scheduling tasks are light.
2. Provide general personal assistant support such as organizing information, following up on tasks, or assisting with operational needs.

Requirements
Qualifications

1. Strong English communication skills (spoken and written)
2. Comfortable speaking with clients over the phone
3. Organized and detail-oriented
4. Tech-savvy and able to learn new systems quickly
5. Experience with scheduling, administrative work, or customer support preferred
6. Healthcare or home care experience is preferred

System Used:

The Virtual Assistant will work with the following systems:

WellSky – Scheduling platform

Authenticare – State EVV system

Internal call monitoring systems for phone quality assurance

Ideal Candidates:

The right candidate will be:

1. Friendly and professional on the phone
2. Detail-oriented with administrative work
3. Comfortable managing multiple tasks
4. Able to work independently in a remote environment
5. Motivated to support a growing home health team

The Career & Business Excellence System (CBES) empowers mid-career professionals, corporate leaders, and business owners with evidence-based mentoring, coaching, and leadership development. CBES leverages expert mentorship, research-driven leadership frameworks, and cohort-based learning to deliver measurable results. Participants engage in a unique 6-month program that includes online and in-person learning opportunities, resulting in a certificate, mentorship, access to a global alumni network, and other career-supportive resources. The program operates on a no-cost model, fully funded through donations. Learn more or get involved at thecbes.net.

Role Description

This is a part-time, remote Administrator role for CBES Botswana. The Administrator will need to be based in Botswana and manage operational tasks, including coordinating schedules, maintaining accurate records, facilitating communication between mentors and participants, and ensuring the smooth execution of cohort programs. Additional responsibilities include organizing event logistics, updating databases, supporting internal communications, and assisting with outreach initiatives to expand the CBES network.

Qualifications

1. Strong organizational and time management skills, with the ability to multitask and meet deadlines effectively.
2. Excellent written and verbal communication skills to facilitate clear and professional interactions with stakeholders.
3. Proficiency in administrative tools and software such as Microsoft Office Suite, CRM platforms, and virtual collaboration tools.
4. Experience in event coordination and database management.
5. Ability to work independently in a remote environment while contributing to team goals.
6. Familiarity with leadership development or mentoring programs is a plus.
7. Bachelor’s degree in Business Administration, Management, or a related field is preferred.

Application

Please send your CV to info@thecbes.net and dinah@thecbes.net