We’re Hiring: Customer Support
Do you love solving problems, keeping customers happy, and working with a fast-paced international team? This might be for you.
We’re growing our Customer Experience team and looking for Customer Support Agents to handle email and chat tickets for DTC ecommerce brands in health, wellness, and consumer products.
💼 What we offer
✅ Full-time remote
✅ 8-hour shifts in a US time zone
✅ Work with an international team
✅ Paid overtime
✅ Multiple brands and real ownership of the customer experience
💼What you’ll do
✅ Handle order status inquiries, refunds, cancellations, returns, and subscription management.
✅ De-escalate complaints and maintain a warm, human tone.
✅ Work across multiple brands, following clear SOPs and escalation processes.
✅ Maintain accuracy and attention to detail while handling a high volume of tickets.
💼What we’re looking for
✅ 1–2+ years of customer support experience with ecommerce or DTC brands.
✅ Experience with helpdesk platforms such as Richpanel, Gorgias, Zendesk, or similar.
✅ Comfortable using Shopify Admin for order lookups, refunds, and rebill handling.
✅ Strong written English that is clear, warm, and natural.
✅ Available for assigned shifts, including weekends or rotating schedules when needed.
✅ Reliable internet connection and your own equipment.
🌟 Bonus points
Experience with chargebacks, disputes, or subscription billing models, including recurring charges and retention offers.
If you’re organized, empathetic, and thrive in a high-volume environment, we’d love to hear from you!
📩 Send me an email quiroz.petitti@acentecom.com
