Customer Service Representative - (HR76691)
Location: Remote (LATAM / CEE preferred)
Salary Range: 1000 – 1600 USD/month
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (PST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a growing service-based business that prioritizes customer satisfaction and operational excellence. The team is supportive, collaborative, and focused on providing an outstanding customer experience.
Position Overview:
We are seeking a reliable and professional Customer Service Representative to serve as the first point of contact for incoming calls. The primary goal is to convert inbound calls into booked service appointments, ensuring a positive customer experience at every interaction.
Key Responsibilities:
Answer inbound customer calls and convert them into scheduled service appointments.
Learn and follow the call script to deliver professional, consistent, and authentic communication.
Participate in ongoing training and development to improve customer service skills.
Maintain and update customer records with accurate, complete information in the CRM (training provided on Servicetitan).
Communicate effectively with dispatch and management teams to ensure smooth operations.
Qualifications:
Previous customer service, call handling, or CSR experience preferred.
Strong verbal communication skills in English (proficiency level to be confirmed).
Comfortable following structured scripts while sounding natural and engaging.
Organized, detail-oriented, and reliable.
Nice-to-Haves:
Proven track record of providing exceptional customer service.
Experience with CRM systems (Servicetitan training provided).
Bilingual (Spanish/English).
