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Join our HR Operations team!
The Employee Support team is responsible for handling employees' data updates, exit management, service request management, automation projects, etc. This team is committed to ensuring a great employee experience.
Partner with the best
The HR Operations Administrator will manage the Americas Employee Support profile. In this role you will manage various Americas processes. You will develop within a dynamic technology company as we look to improve and modify our processes.
As an HR Operations Administrator , you will be responsible for:
Responding to HR general questions from employees, which come in through a ticketing system.
Working in partnership with Benefits, Employee Relations, HRBP's, Payroll, and others to respond to inquiries.
Supporting HR systems in partnership with IT to ensure system upgrades and system changes are implemented successfully.
Participating in and leading HR projects and special programs.
Managing full lifecycle of leave of absences and working with stakeholders (Employee Relations, HRBP, Payroll, etc.) to ensure fulfillment and compliance
Managing the full lifecycle of accommodations and working collaboratively with stakeholders (e.g. Employee Relations, Facilities, IT, etc.) to ensure fulfillment and compliance for the request.
Do what you love
To be successful in this role you will:
Have 2-3 years of HR Operations experience and a Bachelor's Degree in HR/Business or a related field.
Have 2+ years of direct Leave of Absence and Accommodation experience.
Demonstrate exceptional written, verbal communication, presentation, and negotiation skills.
Understand HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end.
Have experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.).
Have a working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud).
Demonstrate Project management skills and adapting quickly to changes.
