We are looking for a friendly and reliable Remote Customer Service Representative to join our team. In this role, you will help customers by answering questions, resolving issues, and providing a positive support experience.

This is a fully remote position with flexible working arrangements and opportunities for growth. If you enjoy helping people, communicating clearly, and working in a team environment, we'd love to hear from you.

What You'll Do:

Customer Support

1. Respond to customer questions via email, chat, and phone
2. Provide information about products, services, and company policies
3. Communicate in a professional and friendly manner
4. Deliver excellent customer service in every interaction

Problem Solving

1. Help customers resolve basic issues and concerns
2. Guide customers through simple troubleshooting steps
3. Handle complaints professionally and respectfully
4. Escalate complex issues to the appropriate team when needed

Record Keeping

1. Process orders, returns, exchanges, and service requests
2. Update customer information in company systems
3. Keep accurate records of customer interactions
4. Follow up on open cases when necessary

Team Support

1. Attend training sessions and team meetings
2. Stay informed about company updates and procedures
3. Work with team members to improve customer satisfaction
4. Share feedback and ideas to improve support services

Requirements:

1. Strong written and spoken English skills
2. Good communication and listening abilities
3. Customer service experience is preferred but not required
4. Basic computer skills and ability to learn new software
5. Strong problem-solving skills
6. Ability to work independently from home
7. Positive attitude and customer-focused mindset
8. Reliable internet connection and a suitable workspace
9. Additional language skills are a plus

What We Offer:

1. Competitive pay
2. Performance bonuses and incentives
3. Paid training and onboarding
4. Career growth opportunities
5. Flexible work schedule
6. Supportive remote team environment
7. Ongoing coaching and professional development

We are committed to creating an inclusive workplace where employees feel supported, valued, and empowered to succeed.

SUBMIT APPLICATION HERE 

About the job

Company: Burj Line Builders

Location: Remote (UK-based)

Employment Type: Full-Time

Job Overview

Library is a forward-thinking organisation dedicated to the meticulous organisation and management of digital information. We pride ourselves on our commitment to accuracy and efficiency, and we are seeking a highly motivated and detail-oriented Remote Data Entry Clerk to join our dedicated team. This is a full-time, remote position ideal for a self-starter who excels at maintaining high standards of data accuracy and integrity. The successful candidate will play a crucial role in ensuring our databases are current, accurate, and confidential.

Responsibilities

* Accurately and efficiently enter data from various sources into our company databases and systems.

* Review and verify data for completeness, accuracy, and any potential discrepancies.

* Maintain the integrity and confidentiality of all company and client information.

* Update and manage existing database records, ensuring all information is current.

* Generate reports, retrieve data, and perform regular data quality checks as required.

* Adhere to all data protection policies and procedures.

* Collaborate with team members to ensure a seamless workflow and support administrative tasks where necessary.

Qualifications

* Proven experience in a data entry or similar administrative role.

* Exceptional typing speed and a high degree of accuracy.

* Strong proficiency in the Microsoft Office Suite, particularly Excel.

* Excellent attention to detail and outstanding organisational skills.

* The ability to work independently and manage time effectively in a remote environment.

* Strong written and verbal communication skills.

* A thorough understanding of data confidentiality principles.

* A minimum of GCSEs in English and Maths (or equivalent).

Benefits

* A competitive salary package.

* The flexibility and convenience of a fully remote working arrangement.

* Generous annual leave entitlement.

* Enrolment in the company pension scheme.

* Opportunities for ongoing professional development and training.

* A supportive, collaborative, and professional team culture.

SUBMIT APPLICATION HERE

AFC Europe Ltd · United Kingdom (Remote)

AFC Europe is part of a fast-growing, global supply chain services group distributing a wide range of engineering components to manufacturing industries ranging from medical and electronics equipment to motorsports and aerospace applications.

We have a strong reputation for delivering high-performing inventory solutions, known as VMI or Kanban systems, to solve customer challenges to have the right products at the right time in their production cycle. We take all their sourcing, purchasing, stocking and component management pain away to focus on making and selling products.

Our Seals & O-Rings Division offers a wide range of sealing products, with many standard sizes held in stock at our facility in Market Harborough. With decades of experience in this sector, we provide consultative advice to our customers when selecting their sealing requirements and support fast turnaround of supply, priding ourselves in rapid response to enquiries and reliable product supply.

This is an exciting job opportunity for someone to join this division and who has previous experience within an administration or customer service role and is looking to join a growing business that can offer job stability and development.

You will be working in a small team and providing administrative support. Working hours are 35 hours a week across Monday-Friday. Early finish on Friday 13.30pm.

Role and Responsibilities:

• Supporting Customer Services / Sales Support

Personal Profile:

• Must have strong IT skills - across Microsoft Office Packages
• Strong organisational and motivational skills
• Be able to prioritise tasks and meet deadlines
• Attention to detail and accurate data entry
• Good telephone manner and communication skills

Benefits:

• Company pension
• Life insurance
• On-site parking

Work Location: On site in Market Harborough, Leicestershire

Applications

Please send a CV via email to Lisa McKeown, HR Manager – lisa.mckeown@afceur.com.

Diversity and Inclusion is a priority at AFC. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.